Medicare rebates may be available for eligible psychiatry and psychology consultations when you hold the appropriate valid referral or treatment plan. The rebate is usually less than the full consultation fee, so an out-of-pocket cost may apply. Eligibility and rebate amounts depend on the service and Medicare requirements.

Full prepayment is taken when your appointment is booked. Your booking is not confirmed until the required payment has been received, unless MPC has advised you of another arrangement.

We require at least 48 hours’ notice if you need to cancel or reschedule an appointment. Late cancellations and missed appointments will incur a fee. Please contact the clinic as early as possible so the appointment may be offered to another patient.

Please contact the clinic as soon as possible. Your clinician may need to finish at the scheduled time to avoid delaying other patients, which can shorten the time available for your consultation. Depending on how late you arrive, the appointment may need to be rescheduled and the applicable fee may still apply.

A support person may attend where this is clinically appropriate and agreed with your clinician. The clinician may also need to speak with you privately for part of the appointment. Please advise the clinic beforehand if you plan to bring someone with you.

Please allow up to two weeks for a prescription request to be reviewed and processed. Submit your request well before your medication is due to run out. Processing time may be longer if your clinician requires further information, a follow-up appointment, monitoring results or confirmation from another treating practitioner.

MPC cannot guarantee urgent or same-day prescription processing. If you have run out of medication, contact the clinic promptly and also speak with your GP or pharmacist about safe interim options. Do not change your dose or stop medication abruptly without appropriate clinical advice.

Your clinician must prescribe safely and may need to review your symptoms, response to treatment, side effects, blood pressure, pathology, medication use or other clinical information. An appointment or updated monitoring may therefore be required before a prescription can be issued.

Discuss the request with your clinician or the administration team. Completion depends on the purpose, the information available, clinical appropriateness and the clinician’s capacity. Separate fees and processing time may apply, and urgent completion cannot be guaranteed.

With your consent, MPC can communicate relevant clinical information to your GP or another treating practitioner. Requests for records or reports must follow privacy, consent and administrative requirements. Please contact the clinic for the appropriate process.